When will the mall orders ship? How long will it take to receive the product?

Under normal circumstances, your order will be issued within 6 hours (at the latest no more than 1 working day). After shipping, you can check the shipping status in my order. Because the courier company may not be able to update the information in real time, there may be a delay in the shipment you see.

Why was the order placed later received first, but the order placed before has not been received? In what order do you ship?

In order to process as many orders as possible at the fastest speed per unit time, the mall will properly arrange the delivery order according to the conditions of the product in the order, so there may be cases where the order delivery and order order are not completely consistent. We will make every effort to ship you as soon as possible.

The order shows delivery, but why hasn't the delivery information been updated yet?

The logistics inquiry information you see on the order page of the mall is provided by the courier company. As there will be a delay in updating the information of the courier company, please understand. (The delay time may vary from 1 day to 3 days, and the logistics delivery information of EMS Express may be delayed for up to about 1 week)

The famous discount products show that they are shipped, but why there is no express information? Why do I contact express sometimes, and express says there is no such order?

Because the famous brand discount products are shipped by the brand, some courier companies selected by the brand can not provide express logistics information in time, please wait patiently. Unless the location is remote, you should be able to receive the product within seven days at the latest.

What should I do if I find that the famous discount products are missed or wrongly sent?

Please prepare the relevant pictures (photographs) that are missed or wrongly sent, and then verify through online customer service, we need to confirm with the brand, and will be reissued or refunded after customer service confirmation.

Some brands state that there are gifts, and my order meets the conditions. Why haven't I received the gifts?

Because there is a lot of activity, there are so many orders. Although the mall co-brands have prepared a large number of gifts, but the gifts are limited, we can only adopt the "end of gift" policy (visible in the event rules page: "limited gifts, until the end of gift"). If the gifts are sold out when you place the order, the gifts will not appear in your order. If the gift is listed in your order but not received, please provide the order and the brand with the gift event, contact our customer service, and we will solve the problem for you.

Why I have received the product, but the order still shows that it is being fulfilled?

Due to the slightly different update time of logistics information for different express companies, when the store orders are shipped, some express information may be delayed to be returned to the store.